OnCallReady vs incident.io

incident.io charges per responder.
OnCallReady charges per resolved incident.

incident.io bills you $16–$40 per responder per month — whether anyone gets paged or not. OnCallReady is $149/mo flat + $3 per incident the agent actually resolves. You pay for outcomes, not seats.

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⚡ You're paying per responder. incident.io charges $16–$40/responder/mo before incidents happen. We charge $149/mo + $3 per incident the agent actually resolves. You pay for outcomes.

OnCallReady vs incident.io — by the numbers

incident.io orchestrates human response — and bills you per responder, regardless of whether anyone gets paged. OnCallReady resolves incidents before anyone is paged and charges per outcome, not per seat. Here's how they compare where it matters.

Feature OnCallReady incident.io Standard / Pro / Enterprise
Autonomous remediation
Auto-resolution capability ✓ ✗
Auto-resolve without paging human ✓ ✗
Pricing model Per-incident resolved ✗ Per-responder fixed
Includes AI / AIOps ✓ ✗
Pricing
Base tier $149/mo + $3/incident resolved $16–$40/responder/mo flat
Team of 10 $149/mo flat ~$160–$400/mo flat
Team of 30 $149/mo + incidents $480–$1,200/mo
Cost scales with Incident volume Responder count
AI features included ✓ ❌ Add-on / paid tier
Seat-vs-incident economics Pay only when agent resolves Pay per seat, every month
Features & availability
Runbook library (pre-built) ✓ ✗
Integration surface Datadog, PagerDuty, Slack, Jira + more Slack, Teams, PagerDuty, OpsGenie, JSM
On-call rotation replacement Replaces 80% of pages Manages rotation only
HIPAA BAA available ✓ ✗
On-prem / self-hosted option ✓ ✗
No vendor lock-in ✓ Annual contracts
Open API + webhooks ✓ ✓

* incident.io pricing per responder/month, as published by incident.io Ltd.

When incident.io is the right tool

Honest answer: incident.io is excellent for teams that already have a sophisticated on-call rotation and need orchestration, not resolution.

  • Teams with complex multi-layer on-call schedules that change often
  • Organizations needing structured SEV-1 war room coordination
  • Teams who need stakeholder comms + public status page tooling
  • Engineering orgs with formal postmortem review processes

When you'd rather sleep

OnCallReady handles the incidents you already know how to fix — before they become pages or fire a PagerDuty workflow.

  • SaaS teams with >500 alerts/day experiencing alert fatigue
  • Mid-market (50–500 engineers) tired of 3am pages for known incident classes
  • Teams who've written runbooks nobody reads at 2am
  • Engineering leaders protecting on-call health and retention

incident.io vs OnCallReady — how much are you paying for responders who never get paged?

Plug in your responder count and auto-resolvable incident volume. The math becomes obvious.

What teams say after switching

"We were paying $1,200/mo for incident.io Pro across 30 responders and still getting paged at 3am for incidents we knew how to fix. OnCallReady resolved 83% of them without anyone getting paged."

— SRE Lead, Series B SaaS

Tired of paying per responder to get paged?

OnCallReady resolves incidents before they reach you. $149/mo flat + $3 per resolved incident — no per-responder billing, no AI add-ons.

What you're actually paying for

incident.io publishes per-responder pricing — but the actual bill grows with your team, not your incident volume. AI features that OnCallReady includes are add-ons starting at $415/month extra.

OnCallReady Pro

$149/mo + $3 per incident resolved
No per-responder billing. All AI included.
  • Unlimited incidents resolved
  • All AI & autonomy features included
  • Unlimited responders & integrations
  • All runbooks pre-configured
  • Slack, Datadog, PagerDuty, Prometheus, Grafana, Jira
  • Dedicated onboarding support

incident.io

$16–$40/responder/mo
+ Paid tiers for AI features.
  • Standard: $16/responder/mo (limited)
  • Pro: $28/responder/mo
  • Enterprise: $40/responder/mo
  • AI add-ons tier-locked
  • At 30 responders: $480–$1,200/mo base
  • Billed annually; seats = monthly cost

Migrating from incident.io

You don't need to rip and replace. OnCallReady sits upstream of your existing incident.io workflow — handling what it can, passing the rest through as normal.

STEP 1

Connect your alert source

Point your existing monitoring at OnCallReady — Datadog, Prometheus, CloudWatch, or incident.io itself. Takes under 5 minutes.

STEP 2

Import your runbooks

OnCallReady ships with pre-built runbooks for disk full, memory exhaustion, DB connections, SSL expiry, and 40+ more. Configure your specifics.

STEP 3

Expand gradually

Start with your top 5 incident types. Run OnCallReady in parallel with incident.io. Grow coverage week by week. No big-bang cutover.

MTTR by incident type

OnCallReady runbooks auto-resolve the most common on-call triggers in under a minute. incident.io routes every one to a human — regardless of how routine the fix is.

Incident Type OnCallReady MTTR Success Rate incident.io outcome
Critical Disk Full 28s avg 98% success 3am page — 45–90 min MTTR
Critical DB Connection Pool 22s avg 97% success 3am page — 45–90 min MTTR
Medium SSL Expiry 19s avg 99% success 3am page — cert gaps cause outages
Critical Memory Exhaustion 34s avg 96% success 3am page — OOM kills services
Critical Service Restart 17s avg 99% success 3am page — service stays down
High Queue Backlog 31s avg 95% success 3am page — queues grow during alert
0 pagers sent in Q1
"Series B SaaS, 80 engineers — OnCallReady handled all disk-full, memory, and queue-backlog incidents autonomously. On-call rotation reported zero pages for the quarter."
Placeholder — real attribution coming
83% auto-resolved
"Scale-up fintech, 12-person SRE team — 83% of Q1 incidents resolved without a human in the loop. The remaining 17% escalated with full context for faster triage."
Placeholder — real attribution coming
91% without a page
"Post-Series A startup, 40 engineers — 91% of incidents went from alert to resolution without paging anyone. On-call engineer time on incidents dropped 74%."
Placeholder — real attribution coming

Frequently asked questions

Can I use both incident.io and OnCallReady?
Yes, and this is a common setup. OnCallReady handles the 80–90% of incidents that are known, automatable patterns and only charges $3 per incident it actually resolves. incident.io manages the 10–20% requiring human coordination — major incidents, novel failures, anything that needs postmortem orchestration and stakeholder comms. You pay OnCallReady only for the incidents it resolves.
How hard is migration?
One alert source configuration — connect your monitoring stack (Datadog, CloudWatch, Prometheus, or incident.io itself) to OnCallReady. Your existing incident.io workflows, schedules, and integrations remain intact. There is no per-responder migration cost since OnCallReady is $149/mo flat + $3 per resolved incident.
How does pricing compare at scale?
OnCallReady is $149/mo flat + $3 per incident the agent actually resolves. incident.io Pro at $28/responder/month is ~$840/month for 30 responders. Both products are close at this baseline — but OnCallReady's per-incident pricing means you only pay when the agent resolves something. At 50 responders incident.io hits $1,400/mo — vs. the same $149/mo base plus per-resolution fees on OnCallReady. You pay for outcomes, not seats.
See all integrations →
See the disk-full runbook →  ·  See the DB connection pool runbook →
See transparent per-incident pricing — no seat fees →

Stop paying per responder.

$149/mo flat + $3 per incident the agent resolves. No per-responder tax. No AI add-on fee.

Book a 15-min setup call View pricing
Before you go

Migrating from incident.io? We'll handle it for you.

Free 15-min setup call — we'll plan your incident.io migration and hand you a one-week runbook rollout plan.

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